VTC Technician

Responsibilities for this Position

Location: USA NM Albuquerque
Full Part/Time: Full time
Job Req: RQ216977


Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
Other

Job Family:
Network and Telecommunications

Job Qualifications:

Skills:
Audiovisual Equipment, Communication, Teleconferencing
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

Video Teleconferencing (VTC) Technician

Transform technology into opportunity as a Video Teleconferencing (VTC) Technician with GDIT. A career in enterprise IT means helping connect and support systems that matter. At GDIT, you'll contribute to the delivery of reliable collaboration technology and play a meaningful role in supporting how agencies operate.

As a VTC Technician, you will help ensure today is safe and tomorrow is smarter by supporting VTC and conference room technologies for the Department of Energy, National Nuclear Security Administration. This role focuses on hands-on support, system upkeep, and assisting users with VTC solutions.

Job Summary

Support daily operation of MS Teams-based VTC and conference room systems
Configure rooms and equipment to meet requirements for scheduled conferences
Operate and troubleshoot VTC and conference room equipment, escalating issues when needed
Perform routine checks and basic performance testing to ensure systems operate correctly
Assist with installing and upgrading VTC systems and conference room technologies
Provide on-site support for VTC and presentation events, verifying system functionality and assisting with setup
Conduct regular equipment spot checks to confirm readiness
Troubleshoot common issues with hardware, network connections, and software configurations
Respond to trouble tickets within established Service Level Agreements (SLAs)
Provide basic user training and support
Help maintain accurate asset tracking and inventory records
Perform other duties as assigned

Requirements

Follow established policies, procedures, and training requirements
Complete required orientation and competency programs
Participate in team meetings and support process improvement when appropriate
Provide excellent customer service and communicate effectively with users
Support new personnel by assisting with basic orientation or knowledge sharing when needed
Strong analytical and troubleshooting skills
Ability to work independently on routine tasks and collaborate effectively within a team

What You'll Need to Succeed

Education: Associate's Degree (or equivalent experience)
Experience: 3-5 years of related experience in VTC support, IT support, or system administration
Technical Skills: Basic system administration, VTC support, end-user troubleshooting
Clearance: DOE Q or TS
Abilities: Strong communication, organization, and problem-solving skills
Location: Albuquerque, NM
US Citizenship Required

The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA NM Albuquerque

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI283243520