Enterprise Operations Lead

Responsibilities for this Position

Location: USA VA Home Office (VAHOME)
Full Part/Time: Full time
Job Req: RQ181264


Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:

Job Family:
Project/Task Management

Job Qualifications:

Skills:
Enterprise IT Infrastructure, IT Service Delivery, Operations Management
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
Yes

Job Description:

General Dynamics Information Technology, a world leader in Defense IT Systems Integration and Services is seeking an Enterprise Operations Leader to support the day-to-day operational IT activities required to provide end-to-end enterprise-level monitoring, management, administration, and maintenance for all IT services and infrastructure. Support shall include all physical devices and software applications inclusive of Hardware (HW), Software (SW), networks, and facilities that are required to develop, test, deliver, monitor, control, or support IT services that are required to operate the entire enterprise. This individual must possess strong leadership, communication, planning skills, and have a broad IT background in systems, servers, networks and hardware experience gained in managing and delivering critical services. The functional areas of the customer enterprise infrastructure and shared services shall include:

• Managed Seat Services
• Managed Print Services
• Core UC Video Teleconference Services
• Core UC Internet Protocol (IP) Voice Services
• Security Operations Support
• Infrastructure Support
• Networking
• Service Desk Support

Responsibilities:

• Oversee activities of the IM/IT operations team related to general management of customer services, maintenance of existing HW and SW, monitoring of system and service performance, and Help Desk support services.
• Responsibilities include Service Operations, Data Center Services, IT Service Continuity, Information Security Management, Account Services, Directory Services, Authentication and Authorization Services, Tools and Data management, and Service Desk
• Shall serve as the single point of contact for operations-related issues and incidents and events related to sustainment of services.
• In the operation environment, support efforts to identify risks to the system and ongoing operations including near misses, opportunities, changes, trends, and emerging risks in addition to mitigation strategies and lessons learned from risk events
• Communicates critical and time sensitive program-related information directly to the client.
• Meet with clients to gain feedback on team performance and take action to address gaps
• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes
• Manage and oversee subcontractors, as well as full time employees. Direct the work of employees assigned to the program from technical and administrative areas.
• Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtains solutions, such as allocation of resources or changing contractual specifications as they apply to sustainment of the program
• Review status of projects and budgets, manages schedules, and prepares status reports.
• Assess performance and develop resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
• Participate in Monthly Program Reviews as required

Qualifications:

• Bachelor's Degree or equivalent and 10+ years of experience
• An IAT III or IAM Level II qualified
• ITIL certifications required
• U.S. Citizenship is required

Security Clearance Level:

• Active DoD secret clearance

Skills and Attributes:

• Experience managing service operations, as a service manager, against SLAs on a DoD TO/contract on a CPAF basis
• Extensive knowledge and understanding of IT Operations and Service Delivery
• Agile methodology and development best practices related to change management
• Demonstrated leadership and managerial skills.
• Experience managing, mentoring and motivating technical experts, process and service operation teams.
• Excellent communication skills, including technical AND nontechnical individuals.
• Excellent critical thinking judgement and decision-making skills.
• Excellent client-facing communication skills
• Experience managing government contracts

Work Location:

• Remote with up to 25% travel

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#RITS2

The likely salary range for this position is $123,716 - $167,380. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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